Do you ship internationally?
Yes, we ship all over the world. Our website will calculate the cost of shipping to your destination after you’ve added items to your shopping cart.
How long will it take to get my package?
**COVID-19 Update**
Please note that all orders may take up to 2-3 weeks to package and despatch whilst our MCSS team are working from their respective homes.
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All packages will be despatched via our UK postal service, Royal Mail. Most packages will not have tracking numbers, but if there is a tracking number associated with your order it will be in your shipping notification email.
Packages shipped to the UK usually take between 1-3 working days from date of posting to arrival. Outside of the UK they arrive within an average of 1-2 weeks, however it can take up to 4 weeks if there are delays with the postal system and/or customs.
Payment
What payment methods are accepted?
We accept payments using PayPal.
Orders & Returns
How can I exchange or cancel an order?
You can contact us and discuss your order enquiry: store@minxcreative.com
Do I need an account to place an order?
Orders can be made without having an account.
How can I return a product?
Items can be returned within 28 days of purchase, unused and in perfect condition for a refund or exchange.
Conditions of return
Buyers are responsible for return shipping costs unless the item is faulty. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Let us know if you would like to return an item using the contact page or email us at: store@minxcreative.com